1. Who we are
AIRPORTS EXPRESS TAXIS LIMITED (company registration number 16989024), trading as Airport Transfers Taxi, ("we", "us", "our") is a travel arrangement and tourism transport booking business. We operate the website and online booking platform at airporttranferstaxi.co.uk to arrange airport transfers, fly-cruise connections, and related ground transport for leisure and business travel in the United Kingdom.
We act as the data controller for personal information collected when you use our website or complete a booking. We are a travel booking intermediary — not a taxi operator, private hire operator, or transport licensee. Our registered office is 123 Taxi Street, London, EC1A 1BB, United Kingdom. Telephone: +44 20 8432 0829. Data protection enquiries: info@airporttransferstaxi.co.uk.
2. Information we collect
We collect information you provide directly: name, email address, telephone number, pickup and drop-off addresses, flight numbers, passenger and luggage details, payment card information (processed by our payment provider — we do not store full card numbers), and any notes you add to a travel booking.
We automatically collect technical data including IP address, browser type, device identifiers, pages visited, and cookies. See our cookie notice below for details.
3. How we use your information
We use your data to process and manage travel bookings, communicate confirmations and updates, provide customer support, process payments, prevent fraud, improve our website, comply with legal obligations, and — where you have consented — send marketing communications about our travel services.
We may share data with independent transport suppliers and fulfilment partners who deliver the ground transport you have booked, with payment processors, and with IT providers who host our systems under strict confidentiality agreements. We do not sell your personal data to third parties for their marketing.
4. Legal basis for processing
Under UK GDPR we rely on: contract performance (to provide your booked journey), legitimate interests (fraud prevention, service improvement, security), legal obligation (tax and regulatory records), and consent where required (e.g. non-essential cookies or marketing emails).
5. Retention
Booking and payment records are retained for up to seven years for accounting and legal purposes. Marketing consent records are kept until you withdraw consent. Technical logs may be retained for up to twelve months unless a longer period is required for security investigations.
6. Your rights
You have the right to access, rectify, erase, restrict processing, object to processing, and data portability in respect of your personal data where applicable. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
We are registered with the Information Commissioner's Office (ICO) as a data controller. Our ICO registration number will be published here once finalised.
You may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We encourage you to contact us first so we can try to resolve your concern.
7. International transfers
Some service providers may process data outside the UK. Where this occurs we ensure appropriate safeguards such as UK adequacy regulations or standard contractual clauses are in place.
8. Security
We implement technical and organisational measures including encryption in transit (HTTPS), access controls, and staff training. No method of transmission over the internet is completely secure; please use a strong password if you create an account.
9. Contact
Data protection enquiries: info@airporttransferstaxi.co.uk or +44 20 8432 0829, or write to Data Protection, AIRPORTS EXPRESS TAXIS LIMITED, 123 Taxi Street, London, EC1A 1BB, United Kingdom.